IT support is a critical business function that requires dedicated resources, no matter how big or small your business is. Consider that the average cost of a data breach for a North American small business is $117,000. And that’s just network security. You also need IT support to keep your critical systems up and running, providing your employees support, and much, much, more.
The big decision that you need to make is whether or not your IT support team will be handled in-house or if it will be outsourced. There are pros and cons to each, but in order to discuss which option is best for your business, we first need to discuss exactly what the process of having an in-house IT department entails.
It shouldn’t be surprising that it requires a great deal of time and effort. First, you need to actually recruit qualified employees in your local area. With Canada’s surging job market, this is a huge task in and of itself, since many other companies are looking to find or retain the same employees.
Once you find your employees, there are all the costs associated with employing them. They’ll need a competitive salary and benefits package. Throughout the onboarding process, they’ll need to be trained and certified, if necessary. You’ll need to equip them with computers, mobile devices, and any other tools that are required to perform their daily duties. You’ll need to carve out a place for the department to work, and give them access to other company resources, such as HR.
The process of outsourcing your IT department is much simpler. You do need to take the time to research and find a good partner, and provide some light onboarding. However, the bulk of the workload falls on another company’s shoulders, giving you a lot less to worry about.
Now that we have a strong understanding of what it means to take IT support in-house versus outsourcing, let’s look at the specific pros and cons of each.
In the end, only you can decide what’s best for your business. If you think that outsourcing to an established Toronto IT Support team can save you time and money, make sure to reach out to us here at Checksum Systems. We can fully handle all of your IT needs, or even just supplement the resources you already have. To get started today, give us a call at 416-572-2064 or simply click here.
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